FAQs
FAQs
1. What types of products does Septrhéma offer?
We offer a wide range of clothing and accessories for women and men, including casual wear, evening wear, fashion accessories, and much more.
2. How can I place an order?
To place an order, simply browse our online store, add the items of your choice to your cart and follow the payment instructions at checkout.
3. What payment methods do you accept?
We accept multiple payment methods, including credit cards (Visa, MasterCard, American Express), payments via PayPal and other secure online methods.
4. Do you ship internationally?
Yes, we offer worldwide delivery. Delivery costs and times vary depending on the destination.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You will be able to track your package in real time on our website via the “Order Tracking” section.
6. What is your delivery time?
Delivery time depends on the destination and the delivery method chosen. Typically, domestic or EU orders are delivered within 5-10 business days, while international deliveries can take 7-12 business days.
7. Can I return or exchange an item?
Yes, we offer a return and exchange policy. You may return or exchange unworn and unwashed items within 30 days of receiving your order. To find out more, see our returns policy on our website.
8. What should I do if I receive a defective or incorrect item?
We apologize for the inconvenience caused. Please contact our customer service as soon as possible with your order number and a photo of the item in question. We will provide you with instructions for returning the item or for an exchange.
9. How can I contact customer service?
You can contact us via our Contact Us page on the Site, by email at info@septrhema.com . We will respond to you within 24 hours to 48 hours maximum from Monday to Friday from 9:30 a.m. to 6:30 p.m., excluding weekends and public holidays.
10. Do you offer gift cards?
Yes, we offer gift cards of different values that you can purchase and gift to your loved ones. You can use them throughout our website.
11. How can I subscribe to the newsletter?
Join our newsletter by entering your email address in the subscription box on our website. You will receive the latest news, exclusive offers and notifications about new collections.
12. Do you have any loyalty programs or promotions?
Yes, we regularly offer exclusive promotions and discounts. Join our loyalty program to accumulate points and benefit from special benefits. Visit our website for more details.