FAQs
FAQs - Sofrima: Women's Shoe Store
1. What types of products does Sofrima offer?
Sofrima is dedicated to women's shoes, offering a wide selection ranging from elegant pumps to casual sandals, and many other styles perfect for any occasion.
2. How do I place an order?
Explore our site, select your favorite shoes, add them to your cart and follow the instructions for secure payment.
3. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure methods.
4. Do you ship internationally?
Yes, we ship worldwide, with costs and delivery times varying depending on the destination.
5. How can I track my order?
After shipment, we will send you an email with a tracking number to check the status of your order online.
6. What is your delivery time?
Orders within the EU are delivered in 5-10 business days; international in 7-12 business days, depending on the delivery method chosen.
7. Can I return or exchange an item?
Yes, return or exchange unworn items within 14 days. See our return policy on the website for more information.
8. What if I receive a defective or incorrect item?
Contact our customer service with your order number and photos. We will arrange a return or exchange.
9. How can I contact customer service?
Contact us via our Contact Us page on the website or by email at info@sofrima.com. We respond within 24 to 48 hours, Monday to Friday, excluding public holidays.
10. Do you offer gift cards?
Yes, buy gift cards of different values to give to your loved ones, usable on the entire site.
11. How can I subscribe to the newsletter?
Subscribe to our site to receive news, exclusive offers and information about our collections.
12. Do you have any loyalty programs or promotions?
Yes, join our loyalty program for exclusive points and benefits. Check our site for current promotions.
1. What types of products does Sofrima offer?
Sofrima is dedicated to women's shoes, offering a wide selection ranging from elegant pumps to casual sandals, and many other styles perfect for any occasion.
2. How do I place an order?
Explore our site, select your favorite shoes, add them to your cart and follow the instructions for secure payment.
3. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure methods.
4. Do you ship internationally?
Yes, we ship worldwide, with costs and delivery times varying depending on the destination.
5. How can I track my order?
After shipment, we will send you an email with a tracking number to check the status of your order online.
6. What is your delivery time?
Orders within the EU are delivered in 5-10 business days; international in 7-12 business days, depending on the delivery method chosen.
7. Can I return or exchange an item?
Yes, return or exchange unworn items within 14 days. See our return policy on the website for more information.
8. What if I receive a defective or incorrect item?
Contact our customer service with your order number and photos. We will arrange a return or exchange.
9. How can I contact customer service?
Contact us via our Contact Us page on the website or by email at info@sofrima.com. We respond within 24 to 48 hours, Monday to Friday, excluding public holidays.
10. Do you offer gift cards?
Yes, buy gift cards of different values to give to your loved ones, usable on the entire site.
11. How can I subscribe to the newsletter?
Subscribe to our site to receive news, exclusive offers and information about our collections.
12. Do you have any loyalty programs or promotions?
Yes, join our loyalty program for exclusive points and benefits. Check our site for current promotions.